IT Support Practice


In order for a modern enterprise to operate successfully, it is critical that its IT infrastructure functions both effectively and continuously. Every component of that infrastructure, from the network and systems to the user support apparatus, must work together flawlessly to avoid potentially catastrophic disruptions to operations. Through our Holistic Optimization of Service and Technology (HOSTSM) methodology, GBTI provides non-disruptive support solutions that keep those infrastructure components operating efficiently and allow our clients to achieve maximum results with available resources.

Our HOSTSM methodology integrates every aspect of a client’s IT environment and support structure while incorporating industry best practices and world-class technical expertise in order to increase infrastructure functionality, improve service levels, streamline processes and workflows, enhance user experience, and boost client productivity. Whether we are implementing a system upgrade or providing around-the-clock support to the existing infrastructure and applications, GBTI works to provide optimal service solutions for our clients that will keep their IT infrastructure and applications operating effectively and continuously without disruption.

Examples of GBTI’s IT Support Practice Service Offerings:

  • Tier 1/2/3 Help Desk/Service Desk and Call Center Support
  • Incident and Problem Management
  • Enterprise and System Architecture
  • Data and Data Warehouse Architecture
  • System and Application Integration, Engineering, and Development
  • Network Engineering
  • Infrastructure (System, Application, and Network) Installation and Configuration
  • Infrastructure (System, Application, and Network) Administration, Operations, and Maintenance
  • Hardware and Software Deployment and Maintenance
  • Network Operations Center (NOC) Support
  • Program and Project Management
  • Program and Project Integration
  • Transition Support
  • User Training
  • Change Management
  • Configuration Management
  • Account and User Management
  • Asset Management
  • Business Process and Workflow Analysis and Development
  • IT Strategy Development
  • IT Service Design and Delivery
  • IT Service Continuous Improvement
  • Service Catalog Development
  • Standard Operating Procedure (SOP) Development